CASE STUDY 

CASE STUDY 

CASE STUDY 

Chopard (Great Britain) Luxury Retail IT Support 

For over a decade, QD.Tech has partnered with Chopard, one of the world's most prestigious luxury watch and jewellery retailers. This partnership demonstrates our ability to provide flexible, high-caliber IT support that meets the exacting standards of luxury retail. 

The Brief 

Chopard required a flexible IT support partner capable of handling both routine maintenance and emergency situations. The nature of luxury retail demands minimal disruption to operations while maintaining the highest standards of service. They needed a partner who could respond quickly to last-minute requests while understanding the unique demands of high-end retail operations. 

The Solution 

We implemented a comprehensive IT support strategy tailored to luxury retail environments. Our approach centered on rapid response protocols for emergency situations, complemented by flexible support hours that align perfectly with retail operations. 
 
We established proactive system monitoring to prevent potential issues before they could impact the shopping experience. A dedicated team, thoroughly familiar with retail-specific requirements, ensures consistent service delivery. 
 
Our on-call support system manages last-minute technical needs, while regular system maintenance is carefully scheduled around store hours to minimize disruption to sales operations. 

The Outcome 

Our partnership with Chopard has resulted in a reliable, flexible IT infrastructure that supports their prestigious retail operations. The relationship has flourished over the years, with our team becoming an integral part of their operations. As noted by Frederic Firmenich, Retail & Operations Manager for Chopard (Great Britain) who stated: 
“QD.Tech are reliable and flexible. They have been a good partner for us over the years. 
 
We appreciate their response on last minute requests and their support on emergencies. 
 
The team are very polite and professional and they are much appreciated by our Company.” 
Frederic Firmenich – Retail & Operations Manager 
Chopard (Great Britain) 
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