We developed a comprehensive support framework that addresses the unique challenges of international hospitality operations. Our advanced third-line technical support operates 24/7, ensuring continuous coverage across all time zones.
We assembled a dedicated team with specific hospitality sector expertise, capable of managing both routine support and major IT initiatives. Our approach includes sophisticated system integration and optimisation services, ensuring seamless operations across all properties.
We implemented proactive monitoring and maintenance protocols, along with standardised IT processes across all locations, creating a consistent and reliable technology environment throughout their European operations.
